File a Complaint

To help us review your complaint or claim as quickly and accurately as possible, please provide complete and detailed information when filling out this form. Start by entering all required fields marked with an asterisk (*). Then describe the damage or issue in as much detail as you can, including when and how it occurred. Photographs are strongly encouraged. Clear images of the damage allow our team to better evaluate the situation and may help prevent delays in processing. If you have received a repair estimate, please upload a copy. This gives us a clearer understanding of the extent of the damage and the expected repair or replacement costs. Be sure to include your current and preferred contact information so we can reach you promptly if we need additional details or need to provide updates. We recognize that filing a complaint or claim can be frustrating, and our team is committed to handling your submission promptly, fairly, and professionally.

If you need to report an incident or share a concern, please complete the form below with as much detail as you’re comfortable providing. Your information helps us better understand the situation and respond appropriately. Once your submission is received, our team at Collateral Recovery Team LLC will carefully review the matter. If we need any additional details or clarification, a representative will reach out to you directly using the contact information you provide. Because every report is reviewed thoroughly and individually, we kindly ask that you allow up to 24 hours before calling to check on the status of your complaint. This allows our team the time needed to give your concern the attention it deserves. Please know that we take all reports seriously. We follow a structured, industry-standard complaint handling process designed to ensure fairness, accuracy, and transparency at every step. Our goal is to address concerns professionally, respectfully, and as efficiently as possible. We understand that submitting a complaint can feel stressful, and we appreciate the opportunity to review and resolve your concern.

LEGAL DISCLAIMER:

We ask that all information provided about personal property in a repossessed vehicle be accurate and complete. Sharing clear and truthful details helps us review claims efficiently and ensures the process moves forward without unnecessary delays. If information is found to be incorrect, incomplete, or misleading, it may affect how a claim is handled and could result in the claim being denied. In certain situations, providing false information may also have legal implications. Each claim is carefully reviewed as part of our standard investigation process. When a claim is verified, we work to resolve the matter as promptly and fairly as possible. Collateral Recovery Team LLC is committed to operating in accordance with all legal requirements and ethical standards. We appreciate the cooperation of all parties in providing honest information so concerns can be addressed accurately and professionally.